Ever wonder how I seemingly know everything about new releases, fix packs, etc. for TBSM? It’s not that I’m an IBMer and have some special source or am part of the pipeline. Have you heard about the IBM Tivoli Business Service Manager (TBSM) Support portal?
This portal provides very useful insight into key TBSM support areas. I mainly use this feed to get all of the information that I need. I use FeedDemon on my desktop and Viigo on my Blackberry to read all of these feeds. You may also want to consider Google Reader. Some say the search capability is good here, others find that Google or my blog is better. Another approach for staying “in the know” is to use Google Alerts with keywords like “TBSM” or “Tivoli Business Service Manager” and have emails sent as Google finds key matches.
The basis for much of my planned blog posts in this “Support Tip of the Week” series will come from highlighting and expanding (or correcting) what is put out in these TBSM Flashes and Technotes. I’ve asked to be a part of the quality control or review of these things before they’re put out but haven’t had much luck. Some of them are just plain incorrect or do not provide enough context to help someone understand the application of the fix or configuration suggested.
FYI, every product has a top level support portal. You can navigate to a specific product via this page.