I’ve recently struck up some very insightful discussions on Business Service Management (BSM) with an independent consultant named Robin Harwani. Robin has a history of being “on the ground” working through the various challenges of implementing multi-vendor service management solutions. This has given him great insights into the foundations required for success with BSM.
He’s presently working with one of our more successful BSM clients in an environment that’s full of ever changing technology and M&A consolidations. He’s also got significant background in the service provider space. I’m looking to him to build on my thoughts and visions for better defining what Service Quality Management (SQM) is. (BSM for Service Providers)
Robin’s proposed a series of ideas to share with all of you. I know you will look forward to these as much as I do. I’ve asked Robin to share his bio below.
Welcome Robin!
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Robin Harwani is a Consultant for Business Service Management (BSM), Service Assurance (SA), Operations Support Systems (OSS) and Network Management Systems (NMS). He has led the design and implementation of the BSM, Service Assurance, NMS deployments, proof of concepts for financial and telecommunication customers. He has worked on projects to architect analyze, evaluate and implement ITIL, ITSM, eTOM, TMN frameworks with large scale systems implementations and deployments. He is passionate about service management, dynamic languages, software research and ‘value’ based software engineering.
Robin is a strong believer in life long learning and on his way to complete his Masters in Software Engineering at University of Minnesota, Twin Cities; after which he plans to do PhD in Software Engineering. He is happily married to Neha and resides in Minneapolis, MN.
Recent Projects and Engagements
- Fortune 50 Commercial Bank – Business Service Management (Contextual) and Service Assurance solution for the Line of Business to manage and govern Service Oriented Architecture/Middleware Applications for strategic planning, business alignment and capacity management
- Fortune 500 Telecoms Service Provider – Service Assurance, NMS, OSS Systems Architecture and implementation for ATM, FR, Ethernet, DSL Network based on eTOM and TMN specifications
- Top 5 Consulting Companies – BSM Proof Of Concept for IMS, GPRS and Blackberry services based on 3GPP specifications
- Fortune 50 Telecoms Service Provider – Service Assurance, NMS, OSS Systems Architecture and implementation to consolidate enterprise wide monitoring, inventory and performance applications