Links that I have found interesting for January 14th:
- Nimsoft Blogs » The cloud – a real life example – Small example but impressive. As you know we did our field sales and technical training in New Orleans last week. This meant that we had 23 field technical resources that all needed to be trained on new products.
- What's After BSM? Understanding The Financials – ** This isn't after BSM – it's just part of a mature BSM strategy. **
Enterprises with mature business service management (BSM) systems are able to measure and report quality of service at the business level; they can also assign sensible, business-centric prioritization to service performance events and other incidents. Their next requirement is to add financial analysis elements to the service management reports so that the business can understand the true cost of service operations and become involved in demand management decisions. This cost-of-service measurement requires a technical solution that maps business services to cost centers, such as operation infrastructure and resources. New chief information officers (CIO) and IT operations executives often target this phase, as they wish to understand where 60% to 80% of their IT budget is going and how they can rationalize those costs.
- Your new job: Cloud Computing Services Officer – The arrival of CCSOs (or whatever they end up being called) will be the ultimate recognition by business that IT is less and less about systems, software or even the information they support, and more about the services those tools bring to an organization.
- Don't Hoard Performance Data – We know many talented IT managers who never show their reports to anyone because they fear they may highlight a performance problem. Like Gollum, they hoard data for their own use and share it only to cover their backsides should a decision backfire. But hiding information out of fear is a lose/lose proposition. You don't get credit when an issue is brought to light so it can be solved. Others don't know there is an issue, or insufficient information leads them on wild goose chases. This bunker mentality is bad for business.
- ASG Software Solutions 2009: Business Service Management to Gain Standing in Hierarchy of Systems Management | SYS-CON AUSTRALIA – outlined a series of industry and market initiatives which will impact the way companies evaluate the business effectiveness of their IT organizations in 2009. ASG believes these trends and technologies will increasingly position business service management's (BSM) end-to-end performance and availability as the centerpiece of organizational execution and occupy the mindshare of senior executives addressing significant business challenges.
- EMA Outlines 12 Hot IT Management Trends to Watch for 2009 – Increased adoption of technologies that facilitate mgmt of IT as a business – IT organizations are moving beyond technology management and expanding into the business of IT, including strategy, marketing, staffing, suppliers, service portfolio and investment. EMA expects an increase in application of service catalog, service portfolio, business service management (BSM) and other technologies that help companies manage the business of IT to deliver greater value at lower cost.
* Changing org roles will escalate demand for new mgmtt technologies – as IT silos become more integrated along a service management model, the need for new technologies to support cross-domain collaboration and more cohesive views of infrastructure-to-service interdependencies will become paramount. The politics of collaboration will reach well beyond finger pointing to higher levels of automated diagnostics, process automation and shared access to information that will in turn reduce IT operational costs.