As I look back at how Business Service Management evolved (or didn’t) in 2008, I started thinking about how I view the industry, vendors, clients, success, failure, innovation, etc. Here’s a few of the things that come to my mind personally, feel free to add some comments with your own ideas or recommendations.
Best Big4 BSM Innovation
IBM Tivoli TBSM v4.2 and the introduction of the Tivoli Integrated Portal (TIP)
Best BSM Startup or Emerging Company Innovation
Stealthy BSM Company of the Year
BSM Sleeping Giant for 2008
BSM Ghosts for 2008
Best BSM Concept of the Year
BSM Lite and BSM Heavy
More here, here, here.
Best BSM Lite Potential
FireScope
Zyrion
Nimsoft
ScienceLogic – Come on Louis, add it!
OpenNMS– Come on Tarus, add it!
Best BSM Enabling Technologies
Business Transaction Management (BTM)
Business Quality of Experience (BQE) (fka EUEM, UEM, RUM, etc…) Stay tuned…
Best BSM Blog Theme
BSM Views with “Taking the BS out of BSM”
Best BSM Visionary or Thought Leader
Ideas?
Best BSM Analyst
Thoughts?
Best BSM Definition
Anyone say it best?
Worst BSM Definition
I can think of a few…
Best BSM Resource (Blog, Book, Website, etc)
Anything?
Other Recognitions, Failures?
As for 2009, I have a few thoughts.
- In 2009, we will see a free, open source, commercial open source (or whatever you’d like to call them) company, project or initiative formally jump on the BSM bandwagon with some level of support for BSM capabilities.
- In 2009, at least one company will LEAD with consulting as their BSM story INSTEAD of with their technology, products or solutions. They will focus on the people, process, policy, operations, organization, politics, etc. crucial for BSM success within a company’s IT and business units. This will not be a boutique consultancy or SI, but a traditional vendor.
- In 2009, the sales play for BSM will be increasingly focused on the line of business executives rather than on IT executives, management or tools teams.
- In 2009, clients will demand ROI and value from their existing BSM investments. At least one vendor will offer new and unique BSM services in this area for their clients AS A PART OF annual maintenance renewals.
- In 2009, the concept of what exactly BSM is will become much clearer. An industry standard BSM maturity model will be proposed. A foundation for vendor assessment in a uniform, apples to apples manner will also be recognized.
- In 2009, two new substantial BSM players will emerge, one through consolidation or M&A.
- In late 2009, a leading analyst will make statements that guide companies to make immediate investment in sound BSM strategies and solutions over any further investment in lower level IT buzzwords or hype cycle offerings. The message will pave the way for elevation of BSM’s value within companies of any size or industry.
What are your 2009 BSM predictions?
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No contest…
Best BSM Visionary or Thought Leader
Doug McClure
Best BSM Analyst
Doug McClure
Best BSM Resource (Blog, Book, Website, etc)
Doug McClure
My 2009 BSM prediction is that at the end of 2009 people will predict that 2010 will be the year of BSM.
BTW, with regards to Firescope (that you list above), I’ve been trying to download their free “CMDB modeler” for a while. The download page used to say “coming in mid-October 2008”. Now that page is simply gone. So still waiting…
Happy New Year Doug, spot on.
I hope your thought for 2009 come throught, but…
BSM > ITSM > ASM
Applications are the way IT delivers service to the business. They don’t load boxes on trucks, they load applications on servers (OK, for John, or the Cloud!)
Hey, thanks for the shout out for OpenNMS. We’ve been working hard to build the basics for several years now, and since our business model is “spend less than you earn” and we operate without investment we haven’t been able to grow as fast as I’d like but we keep moving forward, and by remaining profitable we should be able to do that indefinitely.
I think you made a good call with Nimsoft’s Nimbus. One of our oldest clients has been using their product for managing Windows machines for years now and seems quite happy with it. I’m a bit biased against it because it is Windows only, but considering the huge amount of interest we get for OpenNMS on Windows the market is there.
I’m eagerly keeping my eye on Rivermuse. I’ve been impressed with Phil Tee for over a decade now (the leather pants he used to wear to trade shows notwithstanding) but I’m curious as to their execution. When I was at Predictive Systems we had a three day course on OpenRiver and it took a day and a half to get it installed. While intellectually an amazing idea, the execution was way too complex (and people complain about the configuration of OpenNMS but it’s nothing like it).
Plus it appears they are using the “open core” development model yet calling it “open source” which is guaranteed to get my panties in a wad.
But Phil and Co. are wizards with marketing and positioning (I’m surprised they can get away with merging the trademarked Riversoft and Micromuse names). Their website is a wonder to behold and it’s something I would have liked for opennms.com (although we get across some of the same points). If they can actually make a product that people can use they will be someone to watch.
awww schucks, thanks botchagalupe! š
Could be William, never know what kinds of monkey wrenches the “powers that be” will throw at us this year.
I may have that downloaded someplace here, if not, reach out to them, they’ll respond!
Doug
Thanks for commenting Mike.
I think there’s many more levels beyond the applications and we can’t stop at that point. It’s all about the services, transactions, processes, activities that are enabled by applications that are the most important things to the business.
Doug
My pleasure Tarus, and thanks for the acknowledgment on your side! I hope you guys have a great year!
Doug
My pleasure Tarus, and thanks for the acknowledgment on your side! I hope you guys have a great year!