Links that I have found interesting for November 26th:
- Are retailers' sites ready for an onslaught? – Dennis Drogseth, a vice president at research firm Enterprise Management Associates (and a Network World columnist) also weighed in on the issue of end-user monitoring. He’s seeing a growing interest among companies in so-called Quality of Experience (QoE), which is about monitoring and measuring customers’ experience (satisfying or not) using the services of a company.
Monitoring quality of experience is something that’s important to both business and IT teams, and it encompasses both customer feedback and technical metrics such as response time. “QoE is very central to effective business alignment,” Drogseth says. “In terms of the real-time dynamics of business alignment, I can’t think of anything more relevant that QoE.”
- HP tries to hide its pricing from customers and open-source competitors | The Open Road – CNET News – Hewlett-Packard (HP) sent a complaint to an open-source competitor, GroundWork, asking GroundWork to stop revealing HP's "confidential" pricing. I have posted the letter below. What HP isn't correcting is GroundWork's contention that HP's IT monitoring software is considerably more expensive than that of its open-source competition.
Does HP think its pricing is really a secret? It's publicly available at GSA Advantage (albeit most GSA pricing actually reflects discounting of roughly 10 percent). Guess what? HP software costs a lot of money. Is anyone surprised?