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Business Transaction Management (BTM) Defined

in BSM, BTM, BTM Podcast, Business Activity Monitoring, Business Service Management, Business Transaction Management, Podcasts, Strategy, Transaction Management, Value

As previously mentioned, I’m starting a new series of podcasts, guest authors and conversations with vendors, subject matter experts and practitioners in this area called Business Transaction Management (BTM).

In this first podcast, I’ve shared my thoughts and views for what I currently think Business Transaction Management is and the foundational components that make up a BTM solution.

You may subscribe to my podcast feed via Feedburner, iTunes or simply play or download the podcast from this post.

Please share your thoughts and feedback directly or via comments. I look forward to hearing how important you feel BTM is within your company and what you’re doing in this area to enhance your overall BSM Value Proposition.

Comments on this entry are closed.

  • Great first podcast. I loved it. I am very interested in following this series. One of the cliff hangers,I thought, was were do we go with instrumentation for BTM in a WEB 2.0 world? Is it a new type of standard or a whole new way of thinking… Semantic BTM?

    Definitely want to talk to you more about this.

  • Hi Doug,

    great Podcast and good introduction to BTM. Though I worked during the last months on many topics around ITSM and BPx, BSx, BTx and the like, I didn’t come across the acronym BTM and the idea behind it. For my current project, this concept might be important, so I will definitely dig into it.
    We are developing a model-based ITSM Automation solution (think of an automated incident manager), which is highly dependend on the quality of underlying model and especially the interdependencies between the components. Maybe BTM tools can help us with that challenge.

    Roland

  • Thanks for commenting Roland. I think this is an exciting area and critical for any company who desires to be truly successful with BSM.

    Sounds like you’re working on an IT Process Automation (ITPA) or Run Book Automation (RBA) solution with a twist? Maybe we could do a podcast and noodle through this area?

    What I’m learning through these discussions is that the magic is how these transactions are traced, stitched and tracked across complex end-to-end, multi-tier environments. Whomever excels in this area could easily be THE provider of high quality “logical/virtual” stuff happening within the datacenter – the stuff that matters most to the business.

    Let me know if you’d like to chat.

    Doug

  • Doug. I totally agree with you:
    a) The ‘twist’ is, that our engine operates like the brain inside a network of ITSM, NSM, BSM tools and is able to act much more flexible than other, event-triggered tools. So it’s _not_ just a tool to support admins decisions and run predifined scripts in an event-triggered manner.

    b) I like your idea of having a podcast and I will contact you via email or chat.

    c) After having learned about BTM I also see the importance of having such tools to bring business and IT closer together by having an eye on the user/the transactions. I’m not through every single aspects of BTM, but to know the dependencies between all the components is definetly the key.

    I’m really looking forward to go deeper into discussion with you.

    Roland