links for 2008-07-16

SL’s RTView is a new entrant into the BSM arena, but is built upon 25 years of experience in delivering process control systems to the likes of Honeywell, the Kennedy Space Station, and ABB.

how to implement ITIL based Service Catalog processes in an enterprise environment utilizing the IBM Tivoli Service Request Manager V7.1 product

With “Business Service Management” in the military…we weren’t just talking about lost revenue, poor sales or customer experience; we were talking about human lives and the security of the United States.