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Tivoli Netcool Service Quality Manager (TNSQM) –> TBSM Integration

in Business Service Management, E2E Service Management, IBM, Implementation, Service Modeling, Service Quality Management, TBSM, Tivoli, TNSQM

A new OPAL contribution to integrate TNSQM and TBSM is available here.

-snip-

An integration of the Tivoli Netcool Service Quality Manager (TNSQM) and Tivoli Business Service Manager (TBSM) products is possible by using the Service Level Agreement (SLA) violation events generated by TNSQM.

TBSM can be configured to automatically create services based on event data from the Netcool/OMNIbus ObjectServer; in this case SLA violation alarms being generated by TNSQM. The integration described in this package utilizes the Auto-Population capabilities of TBSM to accomplish the integration task. Auto-population rules are appropriate for simple models and they work best when all the data (ObjectServer or SQL data source) for the model can be obtained from a single event or row in one table. In this case all of the necessary model data is extracted from the SLA violation alarms generated by TNSQM.

TNSQM alarms drive the auto-population rules in TBSM and this results in the creation of a service model viewable in TBSM scorecards and dashboards.

Comments on this entry are closed.

  • I think there is a better way to do this. Auto-population is good but depending, I would prefer ESDA + Autopopulation or a XML book.

  • selva

    hi all,

    Do anyone have knowledge on below topics contact me

    1. TNSQM Service Provisioning/Modeling.
    2. Modeling SLAs,Resources, KQIs and Services.
    3. Telecom, Fault Monitoring and Service Assurance domain knowledge.
    4. SME at customer site to gather requirements for serices to be motired, identify SLAs, SLOs, KPI and KQIs.
    5. Customizing the SLA Monitors and Adaptors.
    6. Working with Adaptors and datasources.

  • As you’re an IBMer, you should contact the TNSQM teams and learn about the SMA Methodology. It sounds like you could learn a lot from that.

    Doug