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FireScope continues Business Service Management Innovation

in Business Service Management, Firescope, Usability, User Experience, Value, Visualization, Web 2.0

FireScope announced a new initiative around the next generation presentation layer for Business Service Management (BSM) called Engage.

From the overview here, FireScope isn’t just talking, they’re doing. Other vendors (mine included) have the token screen shots of what a product may look like on a Blackberry or iPhone, but the level of effort, customizations, and pain to get them to work (full feature set) keeps them in the “slideware” category in my opinion.

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“Engage was built by decoupling the interface from FireScope’s service-oriented architecture, giving FireScope users a menu of interface options to select from. In addition to touch screens, other interface options targeted to mobile devices, including an Apple iPhone application, enable ubiquitous Business Service Management.

From CIO to System Administrator, FireScope enables every member of IT to fully immerse themselves in IT operations through the interface method of their choice. A VP of IT may prefer a touch screen mounted on his office wall, while system administrators seamlessly switch between FireScope’s fully customizable portal or mobile interface. Regardless of where you are, or what technology you have on hand, with FireScope Engage you gain instant access to the real-time business impact of IT operations.”

I applaud FireScope’s continued innovation and challenge to the status quo. It’s things like this that are disruptive and will make everyone else improve. Some may feel the touch screen, PDA, iPhone, etc. interface are just “gimmicks”. In reality these are just the means to the more important things that are enabled by innovations such as this. The true value proposition is getting more people talking about how IT supports, aligns and impacts the business. Business Service Management (BSM) takes a huge leap forward when it starts to get as easy as touching a button to get insight into the bigger picture that each server or application plays in critical business service delivery.

Keep it up FireScope! What’s next?

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