One of the goals that I have for this blog is to complement my thoughts and views with other like minded people. I started this blog out over two years ago with an invitation to other folks internal to the IBM Tivoli Business Service Management (BSM) team to contribute via this blog but they never have been able to commit to the five or ten minutes to share their thoughts. I have always envisioned that the comments that folks leave would be a significant part of the “spirit” that this blog has. I think we’ve had some good conversations via the comment threads recently but I’m still always looking for more.
With that, I’m introducing what I hope will be the first of many SME Guest Authors for my blog. My goal here is simple, to enable others to share their thoughts on business, service and technology operations and management. I’ve laid out some “ground rules” for these SME Guest Authors and set them free. Free to discuss how emerging technologies and products align with the goals and objectives of Business Service Management. Free to talk about how practitioners can be truly successful. Free to offer practical implementation knowledge and insight. Free to make the sales and marketing slicks “come to life” and become something believable, implementable and manageable over the lifecycle (and free from the sales and marketing hype you all deal with weekly).
I’m introducing Steve Henning. Steve is currently the VP of Product for an exciting company called Integrien. While I do not know as much as I’d like to about their company, technology or products, I do know that what they bring to the market is something that could dramatically improve the status quo within the typical operations environment. I believe that having capabilities such as theirs are desperately needed within any maturing Business Service Management solution and will play a key role in the next generation of Business Service Management solutions in the future. I’ve invited Steve to share his thoughts and ideas on the technology and capabilities in this market segment. I expect that the conversations will be straight up, down to earth, transparent and honest and something that we can all learn from. Please welcome Steve to the conversation!