links for 2008-02-14

tarted drawing comics with Visio hoping to have fun. In fact, it’s been so much fun that I almost feel guilty, and there’s no reason you shouldn’t share in that guilt.

** JOHN – What does Bob want in Visio! **

(tags: visio)

“IT people have a communications challenge, we don’t help ourselves with too much use of jargon and acronyms. We see our role as being technically focused, rather than commercially focused, so there some education needed.”

(tags: itil-value bsm business-service-management bsm_value bsm-barriers bsm-maturity alignment)

ASG’s BSP goes beyond Business Service Management (BSM) software by using a sophisticated engine to collect information on all IT assets and relates those assets to overall business services as specific configuration items (CIs).

** Who are these guys? *

(tags: ASG BSP bsm business-service-management)

What is already changing, said Ong of Accenture, is how CIOs are being measured and assessed. “The business-IT gap is closing. The talk is now about net business uptime, specifically business service management.

(tags: bsm business-service-management bsm_value alignment)

our thoughts about open source software, how PacketTrap integrates with open source projects, and why we believe the hybrid open source commercial companies are going to fail. Yep, you heard it here first – especially in network management.

(tags: packettrap oss esm monitoring value)

“With trusted metrics that provide a consistent look at where we are and where we are going, myDIALS gets us out of the business of constructing metrics and continually writing reports,”

(tags: mydials dashboards performancemgt operationalintelligence opsBI BI BPM SaaS)