The Dashboard Spy has a nice profile on the dashboard / portal / reporting capabilities in the FireScope appliances.
It may be just me, but I continue to struggle with what a dashboard should look like. I see lots of screenshots these days that look more like reporting and portal type solutions packed with way too much information for easy consumption. I like a lot of the capabilities I see in the FireScope product, but I’d like to see some screenshots of what they feel are true Business Service Management dashboards for both an IT and LoB/non-IT audiences. What I see here is more in line with specifics for the IT Operations audience.
Comments on this entry are closed.
Doug:
I don’t think its just you – I think many people struggle with what a dashboard should look like. I don’t think there is any correct answer because its up to the user based on what they are responsible for or what is important to them.
As to FireScope’s screen shots you are right they are more in line with IT operations – I’ll see if I can influance the guys into showing some screen shots around what non-IT audiences would want to see.
Steve
Steve,
Thanks for commenting! I agree, which is why your use of leading edge capabilities to allow the end user audiences to create their own dashboard/portal/view/etc. is so very important.
Next generation business service management dashboard creation must be something the Cxx’s secretary can create and manage. The ease of use like a Yahoo Pipes or Google Gears (amid other next generation “ETL” applications) to connect the UI with the right plumbing will be what truly defines the BSM 2.0 solution.
I look forward to seeing what your team can cook up!
Tks,
Doug