Found a guy that I could really get along with – Steve Cotton, CEO of FireScope. I’ve known about FireScope for some time now, but I didn’t know about Steve and his passion for Business Service Management (BSM). (John – you need to reach out to him!)
Steve posts about how he’s seen “BSM from the CEO Perspective” evolve over his tenure in executive management positions. I think Steve’s got the right approach and passion for BSM and it sounds like he’s leading FireScope down an path full of innovation for the BSM market.
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“Business Service Management, in my opinion, represents the best approach to resolving these issues and making IT a full partner to the success of the business. That’s because, as I see it, BSM is all about measuring and reporting IT in such a way that a VP of Sales, the CFO and CEO can all easily grasp what IT is doing for them and the business as a whole. It’s about looking at technology from a completely different perspective that lifts the discussion above the technology and focuses on the end result.”
“I’m passionate when it comes to Business Service Management. Of the multitudes of emerging technologies I’ve seen in the new millennia, I thoroughly believe that BSM and the best practices and processes surrounding it will have a lasting impact on technology and the perception of users and administrators. The days of technology for technology’s sake are over, at least as far as the business world is concerned. It’s time for IT to prove its value and align its focus on the business.”
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Doug, thanks for this post. That executive summary was exactly what I was looking for to answer my prior comment/post about BSM