This type of technology is an area I have great interest in and I am a true believer in how critical real user experience monitoring is for business service management. The report discusses the key vendor solutions in this area from Compuware, HP, Quest, Tealeaf, and Coradiant as well as a few others. I’m not sure why IBM Tivoli hasn’t made a purchase in this area or really focused on developing a leading product in this space (regardless of using an appliance or not). Hopefully the upcoming release of ITCAM for RT begins to take our product in the appliance-less area to a new level.
The Forrester Q2 2007 Wave Report is available via Compuware here.