links for 2007-04-11

by delicious on April 11, 2007

in General

BMC product builds ‘Sears catalog’ of IT services – Network World

BMC’s Service Request Management (SRM) software works on top of existing BMC products such as its configuration management database (CMDB) and helpdesk software to create an IT service catalog.

(tags: BMC SRM ServiceCatalog ITIL servicerequest)