links for 2007-04-05

A potential security vulnerability has been identified on IBM
Tivoli Business Service Manager (TBSM) 4.1 installations. After
installing TBSM 4.1 and its prerequisite software (the IBM Tivoli
Netcool Security Manager), passwords will appear in unencrypted

(tags: IBM Tivoli TBSM4.1 TBSM bsm business-service-management netcool)

“This release provides the foundation for Compuware’s integrated solution with the recently acquired Proxima Technology Centauri, which will be released in the next quarter.”

(tags: compuware Vantage Proxima Centauri systemsmanagement networkmanagement appmgmt user-experience service_management)

“Digital Fuel approaches BSM in a unique way,” wrote Forrester analysts and co-authors Peter O’Neill and Evelyn Hubbert, “providing insight into service levels, contracts, and costs associated with these service levels and managing the services provided b

(tags: digitalfuel bsm business-service-management sla Forrester analyst opinion)

For some consistency we should differentiates SLAs in an ITSM framework from SLAs in a SOA. For these reasons a good thing would be to create a new acronym: WSLA for Web Service Level Agreement!!

(tags: SOA ITSM SLA BSM WSLA webservicelevel)

Four Steps to Developing a Service Management Strategy for Midsized Business

(tags: BMC whitepaper service_management ITSM bsm)