Get ITUP v2.1.3 FREE (with registration) if you want to learn about IBM’s Process Reference Model for IT (PRM-IT), ITIL, eTOM, CMMI, COBIT 4, etc., how to incorporate these best practices into your own operating environment, align your tools and technologies to these processes, and these exciting new features and content.
This is the ONLY place to get the IBM PRM-IT material that I know of!! Any ITSM practitioner needs to add this to their reference library!
- ITUP now includes the same level of content as ITUP Composer 2.1
- Added task level workflows for 17 PRM-IT processes
- Added the full documentation set for Process Reference Model for IT (PRM-IT) V2 – over 1000 pages of previously proprietary material
- Added the ITUPC style “fully clickable” workflow diagrams
- Upgraded to support the newly available Process Reference Model for IT (PRM-IT) V2
- Improved Asset Management and Data Management processes with improved workflows and updated tool mentors
- Minor changes to other processes, including: Availability, Capacity, Change, Compliance, Event, Release, Service Execution and Service Level Mgmt
- Added an introduction to ITIL V3
- Added support for COBIT V4.1
- High-level swimlane diagrams moved to the process description tabs, which now complement the ITUP Composer style workflow diagrams
- Updated the generic Service Desk tool mentors to Tivoli Service Desk mentors
- Added new tool mentors for MRO Asset and Incident Management, CAM for WebSphere and CICS PA, updated several others for currency
- Improved tool in-context linkage to OPAL for ease of use and added support for new sub-catalogs: Netcool, CCMDB, PMPs and Autonomic Computing