The next Atlanta ITSMF LIG meeting has been scheduled for August 23rd at Cox Enterprises. More information available here.
Meeting topics include a presentation entitled “Quantifying the Value of ITIL Process Automation” given by Robert Caravella, Mercury Interactive.
As Director, Global ROI Development, Mr. Caravella is responsible for developing the process and methodology that Mercury uses to quantify the value of its Business Technology Optimization solutions for customers. The approach has been refined over the past three years through first-hand engagements with IT organizations across multiple industries.
Mr. Caravella has extensive experience “managing the business of IT” from the perspectives of consultant, software provider, and as an IT line and outsourcing manager. He has a detailed understanding of the frameworks, processes, metrics, and products required to manage the IT business. His consulting experience covers IT strategy definition, readiness assessments, transition planning, and IT management process definition for health care, pharmaceutical, utility, manufacturing, transportation, systems integration, government, and university institutions. In addition to Mercury, he has worked for Computer Associates, Platinum Technology, Legent, Boeing and IBM.
His writings have been published by the IBM Corporation, Auerbach’s Journal of Information Systems Management, the State of Illinois, Computer Associates, Platinum Technology, and Legent.
Mr. Caravella holds a B.S. in Electrical Engineering from Lehigh University and an MBA in Operations Research from New York University. He also completed Boeing’s Executive Development Program.
Schedule:
* 1:30 PM Registration & Introductions
* 1:40 PM Welcome, itSMF Overview & Membership
* 1:50 PM Don McGinnis – itSMF USA Update
* 2:10 PM Robert Caravella – Qualifying the Value of ITIL Process Automation
* 3:00 PM Q & A
* 3:20 PM Wrap-Up and Closure