I’ve guest posted on our IBM Tivoli ITSM blog on this topic here. I introduce some logical next steps to consider in your Business Service Management (BSM) journey as you consider maturing beyond the initial IT infrastructure to business service and application alignment stage.
I plan to expand on these concepts and ideas and morph this into an overall BSM maturation model with best practices and content to actually move through the various phases.
Please take a look at my guest post and others on this blog.