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New IBM Tivoli ITSM White Paper and Executive Brief

in Best Practices, IBM, ITIL, ITSM, Tivoli

Found these today on our online library:

White paper: Enable IT to deliver services to the business more efficiently

Organizational silos hamper IT efforts to control costs and manage demands that shift suddenly. IBM IT Service Management offers a modular approach and innovative, wide-ranging tools that help integrate people, processes, technology and information.

Align IT to your business with IBM IT Service Management

Integrating business and technology is critical to growth, but few organizations have successfully integrated business and IT. Use the vision and innovative technologies of IBM IT Service Management to efficiently deliver IT services to the business.