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Vigilant Technologies, an innovator in the delivery of Business Service Management solutions that create effective IT organizations, today announced the expansion of its Get Aware(TM) Suite of performance and operations services. This suite is designed to
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But using ITIL isn’t easy, because it demands major changes in how IT organizations are run. Consultant Malcolm Fry offers some reasons why ITIL projects fail:
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The new version of the IT Infrastructure Library will be made available early next year, promising to offer an easier implementation methodology and better understanding of returns on investments in the framework.
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The HP/Mercury Acquisition: analyst research and feedback
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