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The role of effective service management and the value it brings to a business is undeniable, according to industry observers at the Asia-Pacific IBM IT Service Management Summit held here this week.
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IBM (Quote, Chart) today illustrated a way companies can keep their computer systems up and running in the face of attacks by malicious outsiders or even employees. Designed for businesses with heavy computer data traffic, IBM Tivoli Security Operations M
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Enabling IT to do things consistently, in an automatic way, and correctly the first time is the motivation behind IT Service Management (ITSM). To this end, the IBM ITSM model for management software has three distinct layers. The model rests on the IT op
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