We had a great Support Technical Exchange (STE) session today on the IBM Tivoli support site, process and tools available. The presentation and replay should be available here. I was quite impressed with what the site has to offer in terms of having a one stop shop for “on-demand” support information, access to content, customizaiton and delivery options. I’m all for RSS delivery of this kind of information!
If you’re a former Micromuse Netcool customer, I encourage you to take a look at the presentation and get up to speed with what IBM Tivoli has to offer here (even if you get support from a business partner). It’s cool to see a support organization that’s so proactive and out there providing training and content like ours is. I’ve even seen these guys delivering ITIL training via this STE forum.
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The link ‘The presentation and replay should be available here’ is no longer vaid. Pity, as I am trying to get to grips with the IBM/Netcool support site (and failing!)
Rgrds
Peter
Peter,
Is there something specific I can help you with?
Tks,
Doug
Here are some other links that may get you pointed in the right direction:
http://www-306.ibm.com/software/sysmgmt/products/support/Micromuse_support_resources.html
Looks like that link to the STE is now this:
http://www.ibm.com/support/docview.wss?rs=2077&context=SWI10&context=SWI20&context=SWI30&context=SWI40&context=SWI50&context=SWIZ0&context=SWJ10&context=SWJ20&context=SWJ40&context=SWJ50&context=SWK10&context=SWK20&context=SWK30&context=SWK40&context=SWK50&context=SWK60&context=SWK70&context=SWK80&context=SWK90&context=SWKZ0&context=SSEPQN&context=SSATAY&context=SS2JFP&context=SSUJSH&context=SSUJU8&context=SSUJZX&context=SSUK2T&context=SSUK3Z&context=SS3KSP&context=SS9U8Y&context=SS2SWX&context=SS2SXP&context=SSRQGY&context=SSRUNY&context=SSRUQJ&context=SSRURH&context=SSRUS7&context=SS7JS4&context=SSLLSP&context=SSAK2C&context=SSAK3F&context=SSAK6Q&context=SSBSG9&context=SSBLRM&dc=DB510&dc=DB520&dc=D800&dc=D900&dc=DA900&dc=DA800&dc=DB530&dc=DA600&dc=D600&dc=D700&dc=DA500&dc=D200&dc=DA410&dc=DA450&dc=DA430&dc=DA440&dc=DB540&dc=DB400&dc=DA420&dc=DA460&dc=DB300&dc=DA470&dc=DA480&dc=DB100&dc=DA4A10&dc=DA4A20&dc=DA700&dc=DA4A30&dc=DB550&dc=D100&q1=tste_webcast+Micromuse&uid=swg27008213&loc=en_US&cs=UTF-8&lang=all
HTH,
Doug