I received a lot of positive feedback from my presentation yesterday (and my other AAG peer’s prezos) on the Netcool BSM story and enabling products. The audience was made up of Tivoli Services, Support and Education (all part of ISST group) engineers and architects and a few GTS (the former IGS) architects.
I think the overview of what exactly BSM is and isn’t and how it relates to our ITSM story was helpful as well as the engagement tips in advance of my best practices document were also well received. I wish I had more comparable content on how Netcool/RAD relates to Tivoli Business Systems Manager (TBSM). Netcool/Impact stood on its own and they all seemed interested in the real world scenarios I covered from my past, especially the instrumenting, managing and visualizing of ITIL Change Management process (and maintenance windows) using Netcool/Impact, Netcool/Webtop and Netcool/RAD.
I did get to spend a lot of time talking to my peers working with TADDM (application discovery and dependency mapping) which will become the core discovery foundation for our CMDB. I hope to write some about this and our CCMDB (including Process Managers) soon in the blog.
I’m off to Hong Kong on Saturday afternoon to give a similar presentation at the Asia Pacific Tivoli/Netcool sales kick off. I’m excited about sharing the BSM story and talking about our solutions – but I’m worried about going crazy on a plane for 21 hours from ATL to ICN (Korea). I hope the combination of my laptop, iPod and books/magazines keep me sane. Any tips on long distance travel appreciated!
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Dear Doug, Is the Netcool presentation available to view for tech people. I been working as OSS consultant for Mobile and broadband copmanies in UK. I am eager to learn the service assurance capability in more depth. Would be creatful to have some advice from you(searched the web and found your blog…). Good Luck with your busy life, Reza