I’m recovering from my whirlwind trip to Hong Kong today. I figure I’d better post something this morning before I enter a zombie state later on this afternoon. I presented on the Tivoli Netcool BSM story and enabling products this week in Hong Kong for our Asia Pacific group. The presentation was a success and my conversations with my peers in this region even better. There are numerous BSM opportunities in flight across the region now and over time I’m positive they’ll prosper with the expanded product family and capabilities.
As I give this talk on BSM, I’m always interested in learning more about how well we’re doing with our BSM story. I asked a lot of questions about what BSM means in this part of the world and if our clients are ready to start their BSM journey. One thought I’m interested in exploring is with such a focus on quality (TQM, Six Sigma, supply chain, manufacturing, etc.) in this part of the world if that enables them to be better prepared for BSM? They certainy have gone through the exercises to know how to measure and monitor their environments, but does this make it easier to align those business activities and services to the underlying IT environment?
I enjoyed meeting some of the folks who’ve discovered my blog while in Hong Kong. It was a pleasure to meet Sunil, Pabs, Mani and discussing the ins and outs of BSM, ITSM and opportunities in AP. Hopefully they’ll join in the conversations here and share things from their part of the world!