Bruce Silver, who coined the term BPM 2.0 some time ago, has been blogging on the topic at IT|Redux for some time. Bruce has started a new blog BPMS Watch yesterday with the post called “BPM Immaturity Model Unveiled”. Follow Bruce’s thoughts and participate in the BPMS discussion!
I believe BPM 2.0 will be a key enabler of BSM/ITSM and best practice success! Standardized and repeatable IT processes, procedures and activities must be automated, managed and monitored leveraging tried and true technologies available today. Process events, feedback events, business events coupled with infrastructure (network, system, app) events come together to provide complete visibility into e2e processes and activities ensuring success and expected outcome (aligned with business objectives, goals).