Thanks to Doug, I will now be diving headfirst into a public forum through which to share my experiences and thoughts around Business Service Managment (BSM). I have been managing Netcool/RAD and Netcool/Application Discovery (which interestly enough, was also acquired by IBM) for the past year or more. This space is very fluid as its measured in hype, reality, and practicallity. Many are starting to understand these terms as if they were things they have always been doing, but somehow slightly new and with renewed clarity. Funny that Doug points out how a few folks had just recently gone through ITIL certification in NYC. I was one of those folks, and can honestly say, having been in the space for a decade or more, it truly helped attending this class. It not only helped me reflect on all my customer experiences (I tried to compare where each was while using non-ITIL processes) but it truly helped me get my vocabulary on the same page as leaders in the BSM space. Can’t say it wasn’t more than 80% terminology and 20% process/role defintiions – but it did help me separate a few “cloudy” areas that somehow seemed easy enough to gloss over when discussing BSM processes with non-ITIL folks.
I am very excited about the upcoming release of RAD. Our team has been working hard on it for a very long time and it shows in the elevated quality over any previous release. Being the flag-ship product for our BSM offerings, it has taken on more and more dependents in moving the IBM/Netcool ITSM solutions forward. I very much look forward to solidifying its new home within IBM and expanding it further into BAM and BPM areas.
Ok, so that’s a little on me and where my head is. Thanks for inviting me onboard Doug. Should be a lot of fun.
Cheers,
Dan