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Hi Doug,
just wanted to share a free resource with you – it’s my new site that I built especially for Service Management folks.
You can reach it at:-
http://www.ITServiceToday.com
Next, I ran a search on “Business Service Management” for you and it looks interesting:-
http://www.itservicetoday.com/search/cgi-bin/it/articles_search.cgi?search=%22business+service+management%22
I got a special feature designed in called “QuickView” that allows you to open multiple windows on one screen so you can research topics faster. A journalist friend of mine loves it!
Anyway, glad to share.
Keep up the great Blog.
Robin.