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BSM for MSP

in Business Service Management, Implementation
A generic model for BSM is needed for the managed servivce provider, application service provider, outsourced service provider, software as a service provider, etc.
 
  • What is/are the products being sold?
  • What is the book to bill process?
  • What does managing in real time mean in these verticals?
  • How does BSM provide value?
  • Would a cusotmer of an MSP pay for BSM?
  • Does BSM align to the cusotmer or to the business or both?
  • Can BSM be productized?
  • What does the customer of an MSP expect from their provider?
  • Can BSM be franchised? Packaged? OEM’d?
 
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