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Bringing BSM to Life

in Best Practices, Business Service Management, Implementation
How to get from marketing and sales slicks to operational and business value…
Ideas?
  • Common templates for ITIL best practices, Balanced Scorecard, Six Sigma, etc.
  • Common templates for industry vertical (finance, banking, insurance, healthcare, pharma, telecom, manufacturing, logistics, etc…)
  • Common activity/transaction/process/workflow templates in those verticals
  • Common template for Remedy and other help desk apps
  • Common template for key CRM apps (OF, SAP, PS, etc.)
  • Common template for applications, databases, generic systems, functions, groupings (web/app/db, application server, SAN, etc.)
  • Wizards and WYSIWYG mapping approach to link the lower level nuts and bolts to the upper level policies, indicators, dashboards, etc.

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