References to IBM’s Process Reference Model for IT (PRM-IT), IBM’s Tivoli Unified Process (ITUP) and Open Process Adaptor Library (OPAL). These are all key components of IBM’s ITSM message.
PRM-IT References
* Download and install ITUP v2.0 and refer to the included whitepaper document for a good overview.
ITUP References
* ITUP Home Page
* ITUP v2.0 Flash Demo
* ITUP v2.0 Download
OPAL References
* OPAL Home Page
* OPAL Library