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IBM Tivoli Service Request Manager (TSRM) Resources

Various TSRM Resources

Implementing IBM Tivoli Service Request Manager V7.1 Service Desk

Integration Guide for IBM Tivoli Service Request Manager V7.1

Implementing IBM Tivoli Service Request Manager Service Catalog

Tivoli Beat article on TSRM

TSRM Integration with Netcool/OMNIbus OPAL Whitepaper

Netcool/Impact to Maximo Service Request Manager (TSRM) v6.2 Integration using WebServices

This OPAL publication provides detailed instructions, custom code and a practical example for integrating Tivoli Netcool/Impact with Maximo Service Desk via Web Services. The result is bi-directional communication between the two products.

This needs to be validated that it works for TSRM v7.x. Let me know if you use it!