Looks like our execs started a blog during the TTUC conference last week with the intentions of getting our valued clients involved in the converstation on how Tivoli can improve.
I hope this stays alive and can serve as a viable way to dialogue directly with those who make things happen here. This could be the perfect forum for our “tools group” heros who are a few layers removed from dealing with management and IBM Tivoli routinely to share their stories from the deckplates of their organization.
Not much here yet, but all it takes is someone to jump in!
TTUC 2007 — Heroic stories, lessons learned and Service Management value
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This is the ONLY place to get the IBM PRM-IT material that I know of!! Any ITSM practitioner needs to add this to their reference library!
- ITUP now includes the same level of content as ITUP Composer 2.1
- Added task level workflows for 17 PRM-IT processes
- Added the full documentation set for Process Reference Model for IT (PRM-IT) V2 – over 1000 pages of previously proprietary material
- Added the ITUPC style “fully clickable” workflow diagrams
- Upgraded to support the newly available Process Reference Model for IT (PRM-IT) V2
- Improved Asset Management and Data Management processes with improved workflows and updated tool mentors
- Minor changes to other processes, including: Availability, Capacity, Change, Compliance, Event, Release, Service Execution and Service Level Mgmt
- Added an introduction to ITIL V3
- Added support for COBIT V4.1
- High-level swimlane diagrams moved to the process description tabs, which now complement the ITUP Composer style workflow diagrams
- Updated the generic Service Desk tool mentors to Tivoli Service Desk mentors
- Added new tool mentors for MRO Asset and Incident Management, CAM for WebSphere and CICS PA, updated several others for currency
- Improved tool in-context linkage to OPAL for ease of use and added support for new sub-catalogs: Netcool, CCMDB, PMPs and Autonomic Computing
