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industry

2008 BSM Winners and Losers; 2009 Predictions

by doug on December 31, 2008

As I look back at how Business Service Management evolved (or didn’t) in 2008, I started thinking about how I view the industry, vendors, clients, success, failure, innovation, etc. Here’s a few of the things that come to my mind personally, feel free to add some comments with your own ideas or recommendations.

Best Big4 BSM Innovation

IBM Tivoli TBSM v4.2 and the introduction of the Tivoli Integrated Portal (TIP)

Best BSM Startup or Emerging Company Innovation

FireScope

Stealthy BSM Company of the Year

Nimsoft

BSM Sleeping Giant for 2008

HP (slowly awakening NOW!)

BSM Ghosts for 2008

Quest Software
Compuware

Best BSM Concept of the Year

BSM Lite and BSM Heavy
More here, here, here.

Best BSM Lite Potential

FireScope
Zyrion
Nimsoft
ScienceLogic – Come on Louis, add it!
OpenNMS- Come on Tarus, add it!

Best BSM Enabling Technologies

Business Transaction Management (BTM)
Business Quality of Experience (BQE) (fka EUEM, UEM, RUM, etc…) Stay tuned…

Best BSM Blog Theme

BSM Views with “Taking the BS out of BSM”

Best BSM Visionary or Thought Leader

Ideas?

Best BSM Analyst

Thoughts?

Best BSM Definition

Anyone say it best?

Worst BSM Definition

I can think of a few…

Best BSM Resource (Blog, Book, Website, etc)

Anything?

Other Recognitions, Failures?

As for 2009, I have a few thoughts.

  • In 2009, we will see a free, open source, commercial open source (or whatever you’d like to call them) company, project or initiative formally jump on the BSM bandwagon with some level of support for BSM capabilities.
  • In 2009, at least one company will LEAD with consulting as their BSM story INSTEAD of with their technology, products or solutions. They will focus on the people, process, policy, operations, organization, politics, etc. crucial for BSM success within a company’s IT and business units. This will not be a boutique consultancy or SI, but a traditional vendor.
  • In 2009, the sales play for BSM will be increasingly focused on the line of business executives rather than on IT executives, management or tools teams.
  • In 2009, clients will demand ROI and value from their existing BSM investments. At least one vendor will offer new and unique BSM services in this area for their clients AS A PART OF annual maintenance renewals.
  • In 2009, the concept of what exactly BSM is will become much clearer. An industry standard BSM maturity model will be proposed. A foundation for vendor assessment in a uniform, apples to apples manner will also be recognized.
  • In 2009, two new substantial BSM players will emerge, one through consolidation or M&A.
  • In late 2009, a leading analyst will make statements that guide companies to make immediate investment in sound BSM strategies and solutions over any further investment in lower level IT buzzwords or hype cycle offerings. The message will pave the way for elevation of BSM’s value within companies of any size or industry.

What are your 2009 BSM predictions?

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Novell and Managed Objects: Vision, Convenience, Need or ?

by doug on October 20, 2008

The announcement of the definitive agreement for Novell to purchase Managed Objects has been on the street for almost a week now. I’ve held back partly because of a pressing work engagement, but also to try and really think about this some on my own. I’ll admit I do not know much about Novell, its recent acquisitions, vision or strategy. What crosses my mind about Novell is their legacy and recent entrance into the world of open source Linux with SUSE and virtualization with ZENworks stuff.

I’ve read through their website and see the very early beginnings of marketing and spin to play in the enterprise buzzword bingo game of datacenter automation, virtualization, Linux servers/desktops, compliance, security and basic systems management. From what I see they have a long ways to go to fill in the gaps if one was to compare them to the mega product suites of the incumbent “big4″ or “other6″.

Some questions that initially come to my mind are:

  • What’s the bigger strategy and vision?
  • Is this really a CMDB play with BSM as a nice to have?
  • Will MO become a Novell oriented solution?
  • Will the Novell name keep exclude MO from some clients and opportunities?
  • Will this help or hinder their green field competition against the “big4″?
  • Will they be relegated to only compete with the “tier 2″ business service management providers (Quest Software, Compuware, ASG, etc)?
  • How will Novell fill out some of the key gaps in its portfolio to fully enable an end-to-end solution that can leverage MO’s architecture and data collection capabilities? (systems, network, application, service, transaction, user experience, etc.) I see a big need here, starting with basic systems, network and application management (open source opportunities?).
  • How will the MO target markets or customers change?
  • Will MO sales and engineering team experience be diluted by other product quotas and priorities? BSM takes a unique sales team and ideally a very consultative approach to sell the value proposition and overall lifecycle. With more products to sell, how will this impact the overall BSM message?

I hope to speak with some of my friends at MO in the near future as the dust settles to get a glimpse into the future vision and strategy. In any case, it’s all business and the MO products can and will continue to stand on their own and remain a viable option for many around the world. I look forward to developments here and within the field in competitive situations. There will no doubt be wins and losses for both of our companies!

Other notable press and discussion available here:

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