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Business Service Management

IBM Tivoli Pulse 2010 : Where Business Service Management Plays Huge Role

by doug on February 18, 2010

This weekend marks the start of what has to be the single biggest service management invasion in recent history as IBM Tivoli Pulse 2010 and the Pink ITSM 2010 conferences converge in Las Vegas. With IBM Tivoli camped out at MGM Grand and Pink at Bellagio, Vegas will be packed with practitioners, vendors and companies peddling their wares and sharing their successes with IT Service Management.

While I’d love to have time to visit the “other show”, my week will be slam packed with Business Service Management! This year’s Pulse 2010 conference feels like it’s taken a radical change in direction from the past events. The tempo feels different. The buzz is in the air. The content within keynotes, break out sessions and on the demo floor will be a different experience.

I’ve never seen this many clients participating! I’m very excited that we’ll have a high “signal” and low “noise” ratio this year where our clients will be front and center with the opportunity to share their own personal journeys towards Business Service Management (BSM). Heck, I don’t even get to present in a breakout session this year!

Here are some of the many featured BSM track sessions. Don’t forget to visit the Meet the Experts areas, attend the BSM Birds of a Feather (BoF) session and mingle around the BSM demo peds 48 and 50. If you really want to dive in on BSM with me, track me down at demo ped 50 or in the Meet the Experts area or at a favorite watering hole where I’ll “tell it like it is”. ;-) I’ll be monitoring twitter (@dmcclure) or ping me via email/phone.

* Transforming Data Center Operations into a Business Operations Center with FDC – Monday at 5pm

* Trends That Are Transforming the Way IBM Thinks About and Delivers Service Management with Dan Tabor – Monday at 2pm

* Managing Complexity at Banco Santander with TBSM – Monday at 3:30pm

* Business Service Management at T-Systems using TBSM v4.2 – Tuesday at 10:30am

* Business Service Monitoring at Bank of America – Tuesday at 2pm

* Integration between TBSM and Transaction Monitoring – Tuesday at 3:30pm

* Evolution from Event Management to Business Service Management: A Customer Case Study – Tuesday at 3:30pm

* Deployment of IBM Tivoli Monitoring Solution for Rail Transportation at SNCF – Tuesday at 5pm

* Business Service Management BoF – Tuesday at 6pm

* Transitioning from Device Monitoring to Business Service Management – Wednesday at 9:30am

* Business Service Management – Architecting and Deploying End-to-End – Wednesday at 3:30pm

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Starting a Journey at BSM Review Portal

by doug on January 22, 2010

I’ve been asked to contribute to the efforts shaping up over at BSM Review. Their vision is sound and the things they’d like to achieve for the community are desperately needed. They are lock step in tune with things that have been talked about on my blog and with many of you for years. While the appearance today may be slanted and lofty, their intentions are right for the long haul.

I’ll be helping BSM Review keep firmly grounded in helping real people succeed with Business Service Management (BSM) where others have struggled in the past. I’ll keep their focus on real world success, application, methodologies and value adds to get real people on their way towards BSM’s broader value proposition. I’ll help them focus on closing the gaps found in typical IT organizations today, building bridges between IT, IT Operations, Business, Business Operations, Finance and their unique languages, priorities, expectations and objectives.

I’ve spoken to many of you about my BSM Book, BSM Wiki, BSM Maturity Model, BSM Assessments (Vendor, Analyst, Deployment), BSM Executive Workshops, BSM Transformation for IT Operations amongst many other things. I’ll be taking advantage of this opportunity to collaborate and contribute via this partnership in addition to my normal blogosphere contributions here. I’ve had a few years head start, and BSM Review will pull from me to execute on their very similar vision.

I’ve submitted my first article “Getting Started With Business Service Manangement: An IT Operations Centric Approach” which has been published on the newly redesigned BSM Review portal. Take a look and let me know what you think. Your feedback, comments and guidance for the future are always welcome. I look forward to sharing my insights from where I sit here at IBM being uniquely involved with some of the largest BSM journeys in the world today.

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Interesting Links for January 12th

Links that I have found interesting for January 12th: WSO2 launches new Business Activity monitoring – Application Development & SOA : News – Open source SOA firm WSO2 has launched Business Activity Monitor (WSO2 BAM) that provides real-time visibility into service-oriented architecture (SOA) processes, transactions and workflows. The company claims that the new BAM system [...]

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Looking Back at Business Service Management (BSM) in 2009

As I look back at how the BSM industry evolved in 2009, my thoughts focus around 2009 as the year of “Hybrid BSM” players coming into their place in the market. Another term I use here is “BSM for SMB” or even “BSM Lite” to some degree but I feel “Hybrid BSM” is best fitting [...]

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Bookmarks for January 8th through January 9th

These are my links for January 8th through January 9th: IBM Education Assistant – WebSphere software – The IBM WebSphere Business Process Management Suite contains a comprehensive set of collaborative, role-based capabilities that help you model, simulate, run, change, monitor, and optimize core business processes. The IBM BPM Suite brings together capabilities from across IBM [...]

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Interesting Links for January 7th

Links that I have found interesting for January 7th: Four Key Trends in the Network Monitoring Market – Network performance monitoring solutions are not one of those “cool” technologies that get a lot of coverage in the media and these products are sometimes perceived as using an old approach to solve new problems. It’s all [...]

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Interesting Links for January 7th

Links that I have found interesting for January 7th: Network Frontiers, LLC – The focus of this site is to fully support the Unified Compliance Framework in every form and fashion. Together with our legal partners and Latham & Watkins LLP, the Network Frontiers team originated, designed, and built the Unified Compliance Framework (UCF). This [...]

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Bookmarks for January 6th through January 7th

These are my links for January 6th through January 7th: Phurnace Acquired by BMC – Great News – I am pleased to inform our customers, partners and suppliers that Phurnace Software has been acquired by BMC Software. This is great news for everyone: Especially our customers. We will accelerate our innovation and product expansion and [...]

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