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BSM-Analyst

I’ve stumbled across yet another community initiative for BSM today called BSM Review over at BSMReview.com. At first glance, this community effort appears to be heavily influenced by current/former analysts and BMC employees so the content focus may initially appear to be heavily in alignment with what their backgrounds are. If participation and true community evolves, hopefully this can become a long lived resource for “next practices” in BSM.

A quick search on LinkedIn shows many other BSM Community efforts. Heck, I even have mine structured but not released. Being able to span the “reality divide” and take solid concepts and get them into the hands of practitioners on the ground is the hard part and what’s really needed. I know I wasn’t asked to contribute/participate nor do I see any of the others who speak about BSM in the community regularly on board yet. Time will tell I suppose.

Emerging vendors in the BSM space are making this a reality by just taking the K.I.S.S. approach and incorporating the concepts, goals and objectives of BSM right into their technology. This is the right start approach for green field or brown field environments and maturing into the broader “process based” BSM over time is best. The Time to Value (TTV) barrier is what the BSM industry needs to smash through quickly so all the more communities, vendors, technologies, techniques or “next practices” are welcomed.

Welcome to the BSMReview.com gang and best of luck with your initiative!

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I’ve guest posted on our IBM Tivoli ITSM blog on this topic here. I introduce some logical next steps to consider in your Business Service Management (BSM) journey as you consider maturing beyond the initial IT infrastructure to business service and application alignment stage.

I plan to expand on these concepts and ideas and morph this into an overall BSM maturation model with best practices and content to actually move through the various phases.

Please take a look at my guest post and others on this blog.

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The Metrics Trap…and How to Avoid It

This is a good read from CIO magazine. The last few paragraphs sum it up nicely. Keep these same concepts in mind as you begin your business service management (BSM) journey.
–snip–
“IT executives aren’t good at describing IT work in business terms,” says Forrester’s Orlov. “They describe it in terms of technologies they are supporting. [...]

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Tivoli/Netcool Business Service Management (BSM) Presentation

I received a lot of positive feedback from my presentation yesterday (and my other AAG peer’s prezos) on the Netcool BSM story and enabling products. The audience was made up of Tivoli Services, Support and Education (all part of ISST group) engineers and architects and a few GTS (the former IGS) architects.
I [...]

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Metrics Data Dictionary / Metrics Catalog

Just wanted to highlight this concept I introduced in the “You’ve Got Events, Now What?” series this week on collecting and organizing metrics for use in commuicating a message via a dashboard, report, graph, chart, etc.
I haven’t seen anything like this before in a vendor product or messaging. I’d think it could be a [...]

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You’ve Got Events, Now What? Part III: Determining the Message

Hopefully by now you’ve had the opportunity to determine what was important in your environment. Now we need to figure out how to leverage that information. If you haven’t read the other posts in this series, please visit here to catch up and contribute in the discussion.
Ask yourself what is more important in your [...]

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Tivoli/Netcool BSM & ITSM Training Thoughts

I’ve just finished up a training course on the upcoming release of the IBM Tivoli/Netcool RAD 3.0 solution here in Dallas, TX this week. This release brings extended features and functionality to the RAD (Real-Time Active Dashboards) application that can be applied to the toughest and most challenging business and IT service management (BSM/ITSM) [...]

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You’ve Got Events, Now What? Part II: Determining What’s Important

In part one of my series on the role of events, Building the Right Event Foundation for BSM introduced some simple concepts for building useful events for upstream processing in BSM and BAM solutions. This was followed up by a posting about how important it is to determine the audience for your events in [...]

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