Thanks to whurley, I’m now “online” in video format. The presentation is available here.
Let me know what you think. I’m I way out in left field here? Will an Open ESM player step up and “own” BSM in the SMB space or battle the “Big4″? I think it’s possible and it would certainly raise the bar for the incumbents!
I just concluded my first BarCampESM presentation today on how Business Service Management (BSM) may play out in the Open ESM space. I’ve shared some of my thoughts on what I’d like to know about the leading Open ESM players in terms of their capability to support BSM, industry opportunities for proprietary and open ESM companies, and a conceptual assessment approach to determine how well companies support BSM goals and objectives.