Service Quality Management (SQM)

References and information on Service Quality Management (SQM)

A nice presentation on SQM from Accenture.

Achieving Service Excellence with SQM – Joel Cornette – IBM GTS

SQM and Customer Experience Management (CEM)

IBM & SQM

http://www-306.ibm.com/software/tivoli/solutions/netcool-sqm-service-solutions/

IBM Tivoli Netcool Service Quality Manager (TNSQM)

IBM Tivoli Netcool Service Quality Manager 4.1 Tivoli Talk Slide Deck

Tivoli Netcool for Wireless User Quality Demo