Service Catalog
Blogs:
http://servicecatalogs.typepad.com/servicecatalogs/
http://blogs.technet.com/randyy/archive/2005/08/22/409613.aspx
References:
* The IT Service Catalog – Daunting Task or Silly Fad?
* IT Service Catalog – Know Your Audience
* Service Catalog Description
* IT Service Catalog aligns IT supply with demand
* http://www.sdcexec.com/article_arch.asp?article_id=8285
* http://www.cio.com/leadership/buzz/column.html?ID=11081
* http://techrepublic.com.com/5100-10878-5991683.html#
* Service Catalog Book
* How to build and IT Service Catalog
* http://www.remedy.com/customers/dht/archive/11-01-2004_D.htm
* The IT Service Catalog Toolkit
Examples of IT Service Catalogs
* State of North Carolina Office of Information Technology Services
* Purdue University IT
* http://www.state.ak.us/local/akpages/ADMIN/info/operations/ETS-Service-Catalog-Template.xls
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{ 4 comments… read them below or add one }
This was very helpful, thanks. I am doing some research in preparation for creating a Service Catalog for my Information Security organization.
Kim
I am wondering if anyone has implemented a service catalog that focuses on very generic (aggregated)services for desktop infrastructure. For example, email/calendering, desktop support etc. I am trying to focus on the things that the end-user thinks they consume and hence leaving out things like backup/restore, anti-virus etc. Any information will be greatly appreciated
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Small and large businesses are facing substantial competition. To run the business fruitfully, you have to exclude the non-core activity such as data entry, data conversion and data processing. By having data processing services from outside, you can simply reduce the focus over non productive tasks. Processing of data and transforming it into useful information is called data processing.
HR is also a field looking at service catalogues. I wondered if anyone had come across any good examples? They are quite hard to find!
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