Service Catalog
Blogs:
http://servicecatalogs.typepad.com/servicecatalogs/
http://blogs.technet.com/randyy/archive/2005/08/22/409613.aspx
References:
* The IT Service Catalog – Daunting Task or Silly Fad?
* IT Service Catalog – Know Your Audience
* Service Catalog Description
* IT Service Catalog aligns IT supply with demand
* http://www.sdcexec.com/article_arch.asp?article_id=8285
* http://www.cio.com/leadership/buzz/column.html?ID=11081
* http://techrepublic.com.com/5100-10878-5991683.html#
* Service Catalog Book
* How to build and IT Service Catalog
* http://www.remedy.com/customers/dht/archive/11-01-2004_D.htm
* The IT Service Catalog Toolkit
Examples of IT Service Catalogs
* State of North Carolina Office of Information Technology Services
* Purdue University IT
* http://www.state.ak.us/local/akpages/ADMIN/info/operations/ETS-Service-Catalog-Template.xls
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This was very helpful, thanks. I am doing some research in preparation for creating a Service Catalog for my Information Security organization.
Kim
I am wondering if anyone has implemented a service catalog that focuses on very generic (aggregated)services for desktop infrastructure. For example, email/calendering, desktop support etc. I am trying to focus on the things that the end-user thinks they consume and hence leaving out things like backup/restore, anti-virus etc. Any information will be greatly appreciated
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