- TeleManagement Forum TeleManagement World Presentation: “Managing Your Network for Any Generation of Servicesâ€, November 2005 [PPS]
- Micromuse Netcool Users Conference, Carrier Forum – Service Assurance Track Presentation: “Effective End-to-End Service Management in a Dynamic Environment: An Approach for Model Based Managementâ€, October 2005 [PPS]
- ComputerWorld and DMTF Enterprise Management Forum, Voice of the IT User Track: “Effective End-to-End Service Management in a Dynamic Environment: An Approach for Model Based Managementâ€, September 2005 [PPS]
- Micromuse Netcool Users Conference, Keynote Presentation: “From Consolidated Operations to Service Management with the Netcool Suiteâ€, October 2004 [PPS]
- Micromuse Analyst Day, Key Customer Presentation: “EarthLink and Micromuse: Growing Up Togetherâ€, June 2004 [PPS]
- Regional Micromuse Users Conference, Customer Presentation: “Managing the Impact of Change/Downtime Activities using the Micromuse Netcool Suiteâ€, April 2004
- Micromuse Executive-Customer Advisory Board Member 2004-2005
- APDEX – Application Performance Index Advisory Board Member 2005 (http://www.apdex.org)
- Founder, Atlanta Network and Systems Management Technical User Group (ANSMTUG)
- Member, ITSMF Atlanta Local Interest Group(ITSMF Atlanta LIG)
- Member, (TMF eTOM Working Group)
- Member, TMF eTOM Working Group ITIL Subteam
BSM Lite
Interview with Doug McClure on BSM Lite
Various Interviews, Podcasts, etc. Related to my Thoughts on BSM
Doug McClure Tells a BSM Story
Doug McClure: Thoughts on BSM, ITSM, Change and Release Management
Q&A with Doug McClure: Is BSM Lite the Answer?
IBM Tivoli Blog Guest Author Posts
July 27, 2006: The CMDB Federation Consortium: An Insider’s Perspective
July 13, 2006: Opening up the Business Service Management Umbrella