October 17, 2006: Elements of Business Service Management - Part 1: A Better Working Definition for Business Service Management
July 27, 2006: The CMDB Federation Consortium: An Insider’s Perspective
July 13, 2006: Opening up the Business Service Management Umbrella
April 4, 2006: We’ve Got Our Definition, What’s Yours? Defining, Documenting and Aligning IT Best Practices Your Way
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