Netcool/Impact References
Netcool/Impact Product Information
http://www.ibm.com/software/tivoli/products/netcool-impact/
Netcool/Impact Support
http://www.ibm.com/software/sysmgmt/products/support/NetcoolImpact.html
Current Documentation (no login required)
http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/topic/com.ibm.netcool_impact.doc/welcome.htm
Netcool/Impact to Maximo Service Request Manager (TSRM) v6.2 Integration using WebServices
This OPAL publication provides detailed instructions, custom code and a practical example for integrating Tivoli Netcool/Impact with Maximo Service Desk via Web Services. The result is bi-directional communication between the two products.