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Extending Netcool Operations Insight Event Search

By | 2014-05-06T10:43:04+00:00 May 6th, 2014|Analytics, Event Analytics, Event Management, Event Processing, Events, IBM, IBM Log Analytics, IT Operations Analytics, Log Analytics, Logstash, Netcool, Netcool/OMNIbus, Usability, User Experience, Value, Visualization|

The initial offering of Netcool Operations Insight (NOI) v1.1 provides a good starting point with some neat event search use cases for front line IT Ops support teams and some basic event analysis support for the Netcool Administrator. The NOI-SCALA integration provides a primary entry point for searching across events via the event list tool menu. In my opinion, the ability to search and interact with events is far more valuable using the search and [...]

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The Journey towards a Business Service Management Solution

By | 2012-03-01T13:09:01+00:00 March 1st, 2012|Best Practices, BSM, BSM Maturity Model, BSM Methodology, BSM Solution Workshop, BSM Strategy, Business Service Management, Value|

Over the past few months I've been pulling together much of my 15+ years of experience within the Business Service Management (BSM) area in the form a broad based BSM Methodology. My objective is simple - equip practitioners (sales, technical sales, consultants, tool administrators, operations, development, support staff) around the world with tools, techniques and skills required to enable them to be successful with their BSM journey. My aim is to provide a solid foundation [...]

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TBSM v6.1 Feature Review: Full Netcool/Impact Included

By | 2011-12-06T15:13:16+00:00 November 4th, 2011|Best Practices, Business Service Management, E2E Service Management, Event Management, IBM, Implementation, Netcool/Impact, TBSM, Tivoli, Uncategorized, Usability, Value|

Ever since the days of Netcool/SLAM, Netcool/RAD and now TBSM v4.x, the heart of the product has been based on Netcool/Impact. If you peel all the layers of the onion back, you'll see a few dozen Netcool/Impact policies that handle all of the heavy lifting for TBSM and simply feed various UI components. The use of Netcool/Impact has been limited to basically a "run time" version of Netcool/Impact v3.x era software. When compared to the [...]

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