From the category archives:

ERP4IT

Enabling ITIL with BPM 2.0 (or give me more out of the box)

by doug on June 6, 2006

Ismael talks about how clients are asking for more content out of the box from their BPM vendors.

It’s certainly a similar problem in other vendor product and technology areas as well – and a big reason I came onboard Micromuse / IBM Tivoli was to contribute in this area. Will we be everything for everyone, of course not. Are we on the right track, I think so. I’ve been in more converstations recently that all sounded very similar – more out of the box, less “do it ourselves”, more vendor support and quicker.

Resources will always be challenged and budgets tight. We’ve got to rally the troops (clients, practitioners, partners, vendors) and work togther on some of this stuff – in accordance with open standards and practices. A set of ITIL templates straight from the books would go a long way towards giving people that 80% they need to start. Then allow them to EASILY customize, integrate and operationalize into their own environment. The Open Management Consortium may be the right place to start. Ismael, have you considered joining in this effort? Your technology would be a good fit!

I’ve got a huge list of things I’d like to do to enable our clients and partners via OPAL, ITUP and other similar IBM Tivoli outlets. The ITSM story and CCMDB come to life in June and I think we’ll be positioned very well with capabilities much like Ismael talks about. It’s neat to see the sum of all the parts come together to enable our clients with the potential to really make changes in their IT environments. Stay tuned for sure!

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Conumer Reporting Interfaces Better than $$$ Business App Interfaces

by doug on May 31, 2006

The folks over at Juice Analytics have some good points on how many of the consumer focused application user interfaces just make more sense than most of the very expensive business application interfaces. They tend to help the consumer “get” the message and meaning better.

Is this where we need some sort of Web2.0 revolution in the vendor community? Do we (vendors) do a good enough job beginning with the end in mind? I’m sure we have all kinds of usability, UI and reporting type groups involved in developing our products, but what about really sitting with our customers to make sure we’re not overcomplicating things or swamping them with unnecessary features and functionality that can to distract from productivity and product value.

Or is this an opportunity for an entirely new company/product to emerge – one that creates a wiz-bang Web2.0 type federated application that sits on top of all the expensive business and IT solutions and technology and presents easy to consume user interfaces, reports, portals, etc.?

Is this a Web2.0 CMDB? ERP for IT? BSM 2.0?

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