From the category archives:

Business Service Management

OpTier has kicked off a Business Transaction Management (BTM) industry portal today which hopes to serve as a clearing house for information on what BTM is, key industry vendors, analysts and typical use cases where BTM provides value.

From the press release:

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Visitors to the portal can expect to find:

— BTM Overview – A section dedicated to all things BTM in the enterprise, the evolution of the technology and the importance of managing the end-user’s experience.
— Use Cases – Examples from a variety of industries (banking, insurance, telecommunications) that are utilizing the power of BTM.
— News & Articles – Recent BTM industry coverage in the media.
— Analysts – An extensive overview and summary of industry analysis from firms including Forrester, Gartner and IDC who cover the BTM market with links to recent research and relevant reports.

–snip–

I’m excited about seeing how this develops and hopefully becomes truly vendor agnostic. For my perspectives on BTM, take a look here.

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Starting a Journey at BSM Review Portal

by doug on January 22, 2010

I’ve been asked to contribute to the efforts shaping up over at BSM Review. Their vision is sound and the things they’d like to achieve for the community are desperately needed. They are lock step in tune with things that have been talked about on my blog and with many of you for years. While the appearance today may be slanted and lofty, their intentions are right for the long haul.

I’ll be helping BSM Review keep firmly grounded in helping real people succeed with Business Service Management (BSM) where others have struggled in the past. I’ll keep their focus on real world success, application, methodologies and value adds to get real people on their way towards BSM’s broader value proposition. I’ll help them focus on closing the gaps found in typical IT organizations today, building bridges between IT, IT Operations, Business, Business Operations, Finance and their unique languages, priorities, expectations and objectives.

I’ve spoken to many of you about my BSM Book, BSM Wiki, BSM Maturity Model, BSM Assessments (Vendor, Analyst, Deployment), BSM Executive Workshops, BSM Transformation for IT Operations amongst many other things. I’ll be taking advantage of this opportunity to collaborate and contribute via this partnership in addition to my normal blogosphere contributions here. I’ve had a few years head start, and BSM Review will pull from me to execute on their very similar vision.

I’ve submitted my first article “Getting Started With Business Service Manangement: An IT Operations Centric Approach” which has been published on the newly redesigned BSM Review portal. Take a look and let me know what you think. Your feedback, comments and guidance for the future are always welcome. I look forward to sharing my insights from where I sit here at IBM being uniquely involved with some of the largest BSM journeys in the world today.

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Looking Back at Business Service Management (BSM) in 2009

As I look back at how the BSM industry evolved in 2009, my thoughts focus around 2009 as the year of “Hybrid BSM” players coming into their place in the market. Another term I use here is “BSM for SMB” or even “BSM Lite” to some degree but I feel “Hybrid BSM” is best fitting [...]

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Another Business Service Management (BSM) Community is born

I’ve stumbled across yet another community initiative for BSM today called BSM Review over at BSMReview.com. At first glance, this community effort appears to be heavily influenced by current/former analysts and BMC employees so the content focus may initially appear to be heavily in alignment with what their backgrounds are. If participation and true community [...]

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IBM Tivoli Business Service Manager (TBSM) v4.2 IF4 and IF5 Available

We’ve released two new Interim Fixes for TBSM v4.2 this week. Check out my blog posting over on the official Tivoli BSM blog here.

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Tivoli Business Service Manager (TBSM) Support Tip of the Week #15

Interested in a quick pick me up for performance and user experience within TBSM? Consider this. The default Relationships View that is a core component of most TBSM deployments shows by default one level up and three levels down from the selected service instance. More often than not, the three levels down brings in a [...]

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IBM Tivoli Business Service Management LinkedIn Group

Check out the new LinkedIn group for IBM Tivoli Business Service Management. Connect with your peers, product managers and development SMEs. Network for your next BSM job. Connect with others and exchange questions, ideas, technology tips and tricks. Start a discussion! Introduce yourself! Share what you need to be successful! http://www.linkedin.com/groups?home=&gid=2244967&trk=anet_ug_hm

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Tivoli Business Service Manager v4.2.1 Generally Available

Today marks the start of our journey to improve, innovate and define the next generation of Business Service Management (BSM) within the Tivoli BSM portfolio. What was initially started with TBSM v4.2 and the consolidation of two legacy BSM platforms and adoption of a new consolidated portal environment, TBSM v4.2.1 continues by advancing our capabilities [...]

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