Metrics Data Dictionary or Metrics Catalog: See You’ve Got Events, Now What? Part III Determining the Message for an introduction to this concept.
Various sources discussing metrics:
IT
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http://www.itmpi.org/
Metrics for IT Service Management
Business
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SAP Developer Network – Business KPI’s: https://www.sdn.sap.com/irj/sdn/wiki?path=/display/BPX/Business+KPIs&
Kent Bauer is the managing director, Performance Management Practice at GRT Corporation in Stamford, CT. He has more than 20 years of experience in managing and developing CRM, database marketing, data mining and data warehousing solutions for the financial, information services, healthcare and CPG industries. Bauer has an MBA in Statistics and an APC in Finance from the Stern Graduate School of Business, New York University. A published author and industry speaker, his recent articles and workshops have focused on KPI development, BI visioning and predictive analytics. Please contact Bauer at kent.bauer@grtcorp.com.
KPI Library http://kpilibrary.com/
KPI Library Blog: http://kpilibrary.com/?blog
http://www.brightpointinc.com/kpiwheel.asp
http://www.brightpointinc.com/Articles.asp?File=Dashboard%20Design%20Metrics%20and%20KPIs.htm
Articles and Best Practices section at Xcelsius:
http://www.xcelsius.com/Learning/Center.html
http://www.amrresearch.com/Content/View.asp?pmillid=19365
5 Steps to Successful Metrics
http://www.juiceanalytics.com/weblog/?p=151
5 Steps to Transparent Metrics
CSF’s, KPI’s, Metrics, Outcomes and Benefits – Part I
7 DIRTY LITTLE TRUTHS ABOUT METRICS
Blogs and Forums
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http://www.juiceanalytics.com/weblog/
Software
Software Metrics Homepages
A Software Metrics Bibliography
Software Metrics Sites
Software Metrics, Inc.
The Westfall Team: Software Metrics, Measurements, and Analytical Methods
Practical Software and Systems Measurement
Total Metrics
The Common Software Measurement International Consortium
The Computer Measurement Group
The Army Software Metrics Office