Comments on: Business Transaction Management (BTM) Defined

By: Roland Judas

Roland Judas — Mon, 22 Dec 2008 16:06:17 +0000

Doug. I totally agree with you:
a) The ‘twist’ is, that our engine operates like the brain inside a network of ITSM, NSM, BSM tools and is able to act much more flexible than other, event-triggered tools. So it’s _not_ just a tool to support admins decisions and run predifined scripts in an event-triggered manner.

b) I like your idea of having a podcast and I will contact you via email or chat.

c) After having learned about BTM I also see the importance of having such tools to bring business and IT closer together by having an eye on the user/the transactions. I’m not through every single aspects of BTM, but to know the dependencies between all the components is definetly the key.

I’m really looking forward to go deeper into discussion with you.

Roland

By: doug

doug — Fri, 19 Dec 2008 16:14:39 +0000

Thanks for commenting Roland. I think this is an exciting area and critical for any company who desires to be truly successful with BSM.

Sounds like you’re working on an IT Process Automation (ITPA) or Run Book Automation (RBA) solution with a twist? Maybe we could do a podcast and noodle through this area?

What I’m learning through these discussions is that the magic is how these transactions are traced, stitched and tracked across complex end-to-end, multi-tier environments. Whomever excels in this area could easily be THE provider of high quality “logical/virtual” stuff happening within the datacenter – the stuff that matters most to the business.

Let me know if you’d like to chat.

Doug

By: Roland Judas

Roland Judas — Fri, 19 Dec 2008 08:47:15 +0000

Hi Doug,

great Podcast and good introduction to BTM. Though I worked during the last months on many topics around ITSM and BPx, BSx, BTx and the like, I didn’t come across the acronym BTM and the idea behind it. For my current project, this concept might be important, so I will definitely dig into it.
We are developing a model-based ITSM Automation solution (think of an automated incident manager), which is highly dependend on the quality of underlying model and especially the interdependencies between the components. Maybe BTM tools can help us with that challenge.

Roland

By: People Over Process » IT Management Podcast #27 - What type of cranberry person are you?

Mon, 01 Dec 2008 23:42:11 +0000

[...] talk about Doug McClure’s recent podcast series (check one here or just subscribe to his feed), which gets us into an extended discussion of what a [...]

By: botchagalupe

botchagalupe — Fri, 28 Nov 2008 20:58:08 +0000

Great first podcast. I loved it. I am very interested in following this series. One of the cliff hangers,I thought, was were do we go with instrumentation for BTM in a WEB 2.0 world? Is it a new type of standard or a whole new way of thinking… Semantic BTM?

Definitely want to talk to you more about this.