I had the pleasure of kicking off my Business Transaction Management (BTM) podcast series one evening last week with Shoel Perelman from IBM Tivoli. Shoel is the Development Manager and Senior Technical Staff Member (STSM) for the new ITCAM for Transactions product and the ITCAM for SoA product. To learn more about the IBM Tivoli Composite Application Management portfolio, visit this site.
Shoel is relatively new to his role, moving from successfully releasing the new Tivoli Integrated Portal (TIP) component recently. He’s already got a strong grip on BTM after a short six weeks in the new role and deeply understands its value to Business Service Management (BSM) based on his background where he was instrumental in developing the Micromuse BSM product (Netcool/SLAM, Netcool/RAD and now TBSM v4.x).
Shoel and I talked through various areas including BTM Value Proposition, what exactly BTM is and what components or functions should be in a BTM solution and challenges with BTM Adoption. If you’re new to the concept of BTM, please view some of my thoughts on what it is here.
You may subscribe to my podcast feed via Feedburner, iTunes or simply play or download the podcast from this post. I hope you enjoy this podcast. If you have any feedback or comments on the topic of BTM for myself or Shoel, please leave comments.
If you’re a vendor, subject matter expert or practitioner in the area of Business Transaction Management (BTM) and would like to chat on a podcast, please feel free to contact me directly.
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Again you were great and your questions were spot on. However, your guest, IMHO, typifies what is wrong with Tivoli product management. They tend to seen things with “IBM” covered glasses and they make the same mistakes over and over again. When you asked the question, give me the xyz’s of BTM, none of his answers included the word “business.”
If you look at the ITCAM family of products it represents at least 10 different products/agents that have to be installed and nurtured and doesn’t even include the 20 other ITM products that might be necessary to discover what he calls an “end-to-end” transaction.
On the Web 20 question he was like a deer caught in a headlight. “We do HTTP” is not an answer customers should be hearing from IBM. ARM has been around for about 10 years, banking on ARM as the lighthouse is a foggy bet at best.
I have spent the last 15 years trying to get customer value out of Tivoli products and now I am starting to finally realize why it has been such a difficult task. It’s not the Tivoli technology, its Tivoli product management,
Making friends and enemies the only way I know how…
johnmwillis.com
botchagalupe, I agree with your comment, although I have only praises for this podcast that is shedding light on this emerging discipline. I trust Doug will bring on people that do not see things through IBM glasses, and even when he does, this podcast environment enables visibility into big blue’s weaknesses, which will both help IBM try to fix its wrongs (hopefully) or give a chance in the market for little guys like me.
All in all, Doug, this was very informative thanks! Can’t wait for the next one!
Alon,
I totally agree with you. I dig Doug, no doubt, and this is GREAT stuff. I just get so frustrated w/IBM, mostly because they are most of my B&B.
John