OPAL Whitepaper on TSRM - Netcool/OMNIbus Integration

Hopefully this OPAL whitepaper from one of our ATG folks makes our crazy TSRM - Netcool/OMNIbus integration a bit easier to understand and configure.

I still really have no idea why we’ve taken the concept of ticketing integration and made it so difficult. As an alternative to this approach, if you own Netcool/Impact you can look at this OPAL paper which uses WebServices. This approach needs to be validated against TSRM v7.x.

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