Links that I have found interesting for August 6th:
- Juniper Gains Network Management Support – The goal is to not only speed up integration into existing network platforms, but to enhance operational efficiency and speed up the deployment of applications and services across the network.
- runbookautomationsolutions.com – innovative approach transforms runbook entries from reference guides into actionable tools that run diagnostic tests and find problem fixes.
- Turn to collaborative tools for systems performance management – IT mgmt vendors and projects are increasingly adding in collaborative IT mgmt functionality, or are planning to in the short-term. Rarely do I speak with a vendor who doesn't have collaborative IT mgmt functionality on their road-map for the near future.
- TrustSaaS uptime monitoring, alerting and reporting for SaaS (eg Google Apps, Salesforce) – TrustSaas.com is an uptime monitoring and alerting service ('SaaS Weather Report') for Software as a Service (SaaS) run by an independent third party.
- Intalio/BPMS 5.2 Introduces Key BPM Features for Enterprise Customers – MarketWatch – Business Activity Monitoring (BAM) provides corporations with a unified view of their business through Key Performance Indicators (KPIs), dashboards, and reports.
** OSS version gives BAM for FREE! **
- BMCDN : BMC Service Impact & Event Management – Service Impact & Event Management technical documentation, marketing collateral, and training material
- BMCDN : BMC Analytics for Business Service Management 2.0 User's Guide – document explains the predefined reports that are shipped with the BMC Analytics for Business Service Management (BMC Analytics for BSM). It also describes how to create custom reports and view and modify existing reports.
- BMCDN : BMC Analytics and BMC Dashboards for BSM Developer Guides – Technical documents that provide information of value to BSM Dashboards & Analytics developers and users, including, but not limited to, developer guides, user guides, and installation and configuration guides
- BMCDN : Enterprise Integration Engine: What Is It ? How Do You Use It? – step by step guide to creating an integration between a discovery application and BMC Atrium CMDB. Anyone planning to use EIE as the method to integrate discovered data to BMC Atrium CDMB should review this presentation.
- BMCDN : BMC Atrium CMDB Common Data Model 2.1 – Visio – This Visio file is a companion file for use with the BMC Atrium CMDB Common Data Model PDF file. With this Visio file developers can use Microsoft Visio to track modifications and extensions made to the data model in their implementation.
- BMCDN : BMC Atrium CMDB Common Data Model 2.0 – Version 2.0 of the Common Data Model (CDM)
- BMCDN : BMC Atrium CMDB Developer Guides – Technical documents that provide information of value to BMC Atrium CMDB Data Management developers and users, including, but not limited to, developer guides, user guides, and installation and configuration guides
- BMCDN : Remedy ITSM 7 Operational Categorizations: a New Paradigm – This document attempts to help customers struggling with translating the CTI values from ITSM version 6 or lower (specifically Incident Management) into the Operational Categorization values in ITSM 7
- BMCDN : Service Request Management 2.0 Benchmark Report – BMC Software, Inc. conducted a benchmark test to measure the performance and scalability of the SRM 2.0 application in an environment running BMC Remedy AR System server 7.0.01 and Oracle database 10.2.0.1 for Solaris 10 on Sun Fire series.
- BMCDN : BMC Remedy IT Service Management 7.0 Installation Guide – The BMC Remedy IT Service Management 7.0 Installation Guide describes how to install the five BMC Remedy IT Service Management applications.
- BMCDN : BMC Remedy IT Service Management 7.0 Configuration Guide – The BMC Remedy 7.0 Configuration Guide describes how to configure the applications that make up the BMC Remedy IT Service Management suite of applications, with the exception of BMC® Service Level Management.
- BMC again… | Martin Kuppinger – And, in any case: Define your BSM strategy as a BSM strategy (and not a CMDB or ITIL or ITSM or Service Desk strategy) … Than you can decide on which products from which vendor you should use.
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I am unable to access the BMCDN : Remedy ITSM 7 Operational Categorizations: a New Paradigm document. Can you please forward it to me?